4. REFUNDS, CHARGEBACKS & CANCELLATIONS

Lightbody Consulting Services Pty. Ltd. complies with Australian Consumer Law (ACL) regarding refunds. We are not required to provide a refund if you change your mind about a course or product, and each of our products and services have their own unique policy regarding cancellations and refunds so please check each course/product/service information page accordingly.

However, where not explicitly stated, in cases of extenuating circumstances, refunds for self-study courses may be considered as follows:

4.1: Self-Study Online Courses

100% refund within 7 days of enrolment if less than 10% of the course has been accessed.

50% refund within 14 days of enrolment if less than 10% of the course has been accessed.

25% refund within 30 days of enrolment if less than 10% of the course has been accessed.

No refunds after 30 days or if more than 10% of the course has been accessed.

4.2: Membership

Membership fees are non-refundable. Members pay for access to the membership ecosystem, not for consumption of any specific content.

Month-to-Month Membership: There is no minimum commitment period. Membership is month-to-month and will continue until cancelled. To cancel, written notice must be provided via email to [email protected] at least 7 business days prior to your next payment date. If notice is not received within this timeframe, the next billing cycle will proceed as scheduled. When your cancellation is processed, your access to all member benefits will cease immediately.

9-Month Pay-In-Full Membership: Where you elect to pay in full for a 9-month membership term, you commit to the full 9-month period. The pay-in-full fee is non-refundable and is not eligible for pro-rata refund or cancellation prior to the end of the term. Access continues for the full 9 months from the date of enrolment.

At the end of the 9-month term, you may choose to either continue on a month-to-month basis at the standard monthly rate, or re-sign for a further 12-month term at a discounted rate. If no election is made and no cancellation notice is received, your membership will continue on a month-to-month basis at the standard monthly rate, subject to the cancellation terms above.

4.3: Coaching & Hybrid Programs

Group coaching and hybrid programs combine self-paced learning materials with live group coaching, facilitated sessions, accountability structures, community access, and implementation support. These programs are not self-study courses.

Due to the nature of these programs:

- Refunds are not provided for change of mind

- Enrolment represents a commitment to participate in a live, time-bound experience

- Value is delivered progressively through access, facilitation, and support, not solely through content consumption

Where a program includes an action-based or participation-based guarantee, eligibility is subject to strict completion and participation requirements, which will be clearly outlined on the program sales page and/or onboarding materials. Failure to meet the stated participation requirements (including attendance, submissions, and action tracking) voids eligibility for any guarantee consideration.

4.4: Services & Custom Work

Refunds and cancellations for done-for-you services are governed by a separate Services Agreement, which is provided before project commencement.

4.5: 1:1 Coaching & VIP Days

Due to the customised and high-touch nature of our 1:1 Coaching and VIP Day services, all sales are final and non-refundable once payment has been made and your session/s confirmed.

4.6: Chargebacks & Disputes

Any chargebacks or disputes filed through PayPal, Stripe, or a bank will be contested with evidence of the user’s agreement to these Terms upon enrolment, including reports that show all students log in, access and course consumption evidence from our course software.